indomax21 Privacy Policy

This page describes what we collect when you use indomax21 and how we keep that data protected. We collect personal information only when necessary to operate our platform, verify your identity, process payments, and comply with local law. We do not sell your data to third parties, and we do not use your information for marketing purposes outside the scope you have approved.

Our commitment is transparency. We explain each data category, how long we retain it, and who has access. If you have questions about any item in this policy, our support team can clarify. We update this policy when our practices change, and we notify account holders of material changes via email or in-app alert.

Our services are available only where local law permits. We do not operate in all jurisdictions. If you are unsure whether your region qualifies, check local regulations before creating an account on indomax21.

What we collect on indomax21

When you register an account on indomax21, we collect your name, email address, phone number, and date of birth. We use these details to create your login credentials and to contact you if account activity requires verification. We do not share your email or phone with any service provider unless you authorize it explicitly.

Before your first withdrawal, we require identity verification. You submit a photograph of your government-issued ID, a selfie holding that ID, and a screenshot of your payment method account. We store these documents encrypted on our servers. Our compliance team accesses them only to verify your identity matches your registered name and payment method. Once verified, these files are archived and accessed only if a dispute requires investigation.

We collect transaction history—every deposit, withdrawal, game round, and balance change. This data helps us audit disputes, prevent fraud, and settle account claims. We keep transaction records for seven years in case of legal or regulatory inquiry.

How we use your data on indomax21

We use your personal information for four purposes: account administration, payment processing, legal compliance, and fraud prevention. We will never use your data to market products to you outside the scope of our platform. We do not send unsolicited promotional emails. If you opt in to notifications about new games or tournaments, we send only what you have subscribed to.

When you request a withdrawal, we share your name and bank details with the payment processor—either your chosen e-wallet provider or your bank. This sharing is necessary to complete the transfer. The payment processor holds your information only long enough to settle the transaction, then discards it per their own policy.

We may disclose your account data to law enforcement or regulators if legally required. We will notify you of such requests unless a court order forbids it. We do not volunteer data to third parties for any other reason.

Your rights on indomax21

You have the right to request a copy of all personal data we hold about you. You can submit this request via our support channel. We will compile your data within thirty days and send it in a portable format. You also have the right to request correction of any inaccurate information—for example, if your registered email is wrong, we will update it.

You have the right to request deletion of your account and associated personal data, subject to our legal retention obligations. If you delete your account, we retain transaction records for seven years as required by law, but we remove your identifying details after that period expires. We cannot delete data if a withdrawal is pending or a dispute is under investigation.

You can object to specific uses of your data. For example, if you do not wish to receive notifications about new games, you can disable them in your account settings. You can also request that we not use your data for certain purposes, provided that doing so does not prevent us from fulfilling our legal duties or delivering our service.

Data security and third-party processors on indomax21

We encrypt all personal data in transit and at rest. Our servers use industry-standard encryption protocols. We limit employee access to your data—only staff members with a business need can view account information, and they sign confidentiality agreements. We conduct annual security audits and respond to any breach within forty-eight hours.

Our servers may sit outside your jurisdiction. Our primary data centre is located in a regional hub, but we may replicate backups in other locations for disaster recovery. By using indomax21, you consent to this cross-border data transfer. We ensure that all processors we work with maintain equivalent security standards to our own.

Payment processors, fraud-detection vendors, and our cloud-hosting provider have access to limited subsets of your data. Each of these vendors has signed a data-processing agreement requiring them to use your information only for their contracted purpose and to maintain encryption standards matching ours. We remain liable for any breach by these third parties.

Contact and updates to our indomax21 privacy policy

If you have questions about this policy or wish to exercise any of your rights, contact our support team via email or in-app chat. We respond to data-access and deletion requests within thirty days. We also welcome feedback on how we can improve our privacy practices.

We update this policy when our data practices change. Material updates—such as new data collection or new third-party processors—are announced via email to all active account holders. We do not make retroactive changes that restrict your previously granted rights. If you do not agree with a policy update, you may delete your account before the new policy takes effect.

This policy was last updated in the current operating period. We review it annually and adjust it as needed to reflect changes in our platform, payment partners, or applicable law across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where indomax21 operates.